Taking responsibility for your website investment
This week we spent some time "un hacking", patching and hardening someone's website. We don't dislike doing it, in fact, quite the opposite, it's a learning experience every time. Plus in the service industry, sometimes we have to do the dirty jobs that others don't like or know how to do.
However time and time again we are presented with an almost identical set of statements from the site owners; "we bought this website from **** web design, but we can't get hold of them", "we pay for hosting, shouldn't it be secure", "we've only had the website a few months", "who's done this to us? Is it x we sacked?" and many many more.
Let's expand out a couple.
"we bought this website from **** web design" There's nothing wrong with whoever you chose to design and build your website. Only where your spec and their delivery ended. You bought a website, but for whatever reason didn't plan on how you were going to look after it. Think, buying a new car and not doing any maintenance or servicing, in fact being completely ignorant of the manufacturer's safety recalls.
"we pay for hosting, shouldn't it be secure" It normally is, very. What is less secure is the code you host on it. Unless you're in serviced office space, it's your responsibility to put the alarm on, lock the doors and windows and pull down the shutter. Even then hopefully you rely on an alarm monitoring company to let you know that someone is trying to break in or even despite your best efforts has got in.
I think you get the point I'm trying to make. You have a responsibility to yourselves to look after your website investment, maintain it, service it, monitor it. If you don't have the resource to do this in-house, it's time to think about getting help.
A hacked website can affect your business in many ways; damaged reputation, data breach (and the expense of dealing with that), loss of sales (if someone clicks your link in a search engine, but is advised your site isn't safe), the expense of actually cleaning up after the fact.
Did you just say "I'm alright Jack"? then you're either doing the right thing already, which is great news! or we'll await your call for help.
If any of the above makes you nervous (and it should), feel free to get in touch, the cost of maintenance is far less than repair. firstname.lastname@example.org | 0800 009 6296