We are a highly experienced support provider, our support staff have been supporting IT, Internet and Web users for a long time. Wherever you’re based, and whatever the problem, we’re very happy to help.
We are a highly experienced support provider, our support staff have been supporting IT, Internet and Web users for a long time. Wherever you’re based, and whatever the problem, we’re very happy to help. We’re very approachable and have been working in the industry for a long time and so are highly experienced and effective not only in identifying and resolving issues, but also in supporting and communicating with you and helping you maintain, secure and develop your website.
We can talk at any level, our support can be jargon-free and easy to understand or we can work with other companies such as technical or marketing agencies and we won’t struggle to represent your best interests.
We work closely with our customers to ensure that work is carried out to a satisfactory standard and with the minimum interruption to the smooth running of your business and it’s marketing efforts.
Most of our support is provided via our fantastic online helpdesk, which runs a fast and efficient support service. When you have a problem, you simply raise a ticket. This ticket will be tracked, logged and the relevant people notified. We’ll start solving your problem before you know it. We have access to a vast online knowledge base and therefore our ability to deal with any problem that arises is amongst the best in the marketplace. We offer telephone support Monday to Friday, 9am to 5pm and the online helpdesk is there to assist you at any time of the day or night.
We offer a variety of services and support options, which are all carried out by our professional team of friendly support specialists and our response times are very quick. We know that when you need help or something changing on your website, you need if fast.
If you would like to discuss our support and website maintenance programmes please don’t hesitate to get in touch.